In an interesting post about What’s been going on with Yahoo! Answers? on the Y! search blog, I read this:
Before long, people started using Answers to ask questions about Answers. So we started a Yahoo! Products section, where users respond to fellow users’ questions about Answers. This worked so well, we’ve expanded the product section to include Yahoo! Mail, 360, and Messenger.
Interesting that this should have started happening almost organically, and it seems a great way of providing onsite help with the help of your user community. I wonder if they’ve thought of packaging something like this up and going after the likes of RightNow with it?